For a printable pdf version click here: Mediabids_Affiliate_Handout_v1
For a printable pdf version click here: Mediabids_Affiliate_Handout_v1
Are you a print publisher or print ad salesperson? How much do you talk to your clients about their conversion rates? Sometimes? Never? No worries. You’re not alone.
We know advertisers can be reluctant to share much about the results of their advertising. We know it’s much easier to thank them for their business and not ask too many questions. But times have changed and you may be surprised. Many of your clients might appreciate discussing ad effectiveness and sales conversion as it relates to their print advertising. You can bet they know a lot more about how their digital advertising is or isn’t working for them. Ultimately what do you really have to lose? The potential upside is priceless because engaging your advertisers on performance metrics can go a long-way toward cultivating a long-term and mutually-beneficial business relationship.
But before shooting off an email or picking up the phone to call your clients, here’s a little background and ammunition:
Conversion rates are usually ”contextual” and industry specific. In other words, ”conversion” doesn’t mean exactly the same thing to everyone. To complicate things a bit more the range of consumer actions an advertiser can measure is broad – sales, website visits, social media engagement, calls for more information, email opens, web form completions, content downloads, mobile ad clicks and more.
Print conversion rates are generally very good when compared with the rates of other media. Actually we’re understating it a bit. Print conversions are virtually without compare. They blow everything out of the water. This is especially true of the one media where much of the ad dollars are flowing these days – digital!
The average conversion rate of our print campaigns range from a high of 77% down to less than 10%. But the average is 42%! Meaning, on average, nearly one of every two calls is a qualified call. (Note: A qualified call is one that goes longer than the specified minimum length to determine the caller is indeed a potential customer.)
This chart (above) shows the call conversion rates of our performance-based print campaigns across campaign category and publication type. The ”Mass Consumer” campaign bucket includes consumer products and services like satellite TV, internet, travel, car donation campaigns, dating services, home improvement and others. The ”Seniors” category includes all our campaigns that primarily serve or seek 65+ consumers including drugs, mobility devices, walk-in tubs, insurance and others. As you can see, daily publications do particularly well with both the mass consumer and seniors customers. Weekly and monthly publications have better conversions with the seniors campaigns than the mass consumer campaigns.
Conversion to a qualified call is analogous to when someone clicks on a search or display ad online. When the caller makes a purchase, it’s akin to when a website visitor places an online order. These are both examples of sales conversion. Our advertisers have an average sales conversion rate that is well above 15-20% range. We know this from client reporting and from the fact that call center costs are much higher than ecommerce campaigns. Performance-based print campaigns demand that call centers are converting to sales that at minimum levels still far exceed digital conversion rates.
The chart below shows the conversion rate difference between search ads and our performance-print campaigns and website sales conversion relative to the average print ad sales conversion of our advertisers. As you can see print conversion is 10X or more the average digital conversion rates.
So with print conversions thoroughly outperforming digital it begs the question why so many ad dollars are flowing to digital? Perhaps it’s in part due to our tendency in print ad sales to avoid discussing conversion and performance metrics. Print advertising isn’t just for brand awareness or recall. Good products and services and strong consumer offers in print do in fact move readers quickly down the funnel towards the sale. There’s a great story to tell. Those of us in print just have to tell it much more often.
For nearly two decades Mediabids has been offering print publishers ways to reach new advertisers, sell ad space and generate new ad revenue via performance-based print advertising. We have dozens of national, direct response brands that believe in print and the value of performance media. Mediabids’ specializes in bridging the gap between measurable response and print-based media. To view and request our performance-based print ads (display and classifieds) and digital display ads, visit Mediabids.com, sign-in and click on “View All Per-Inquiry Advertisers” in the middle of the page. For more information email Jim Jinks at email@example.com.
I tend to be a later adopter of things. I’m not a luddite by any means. But I still prefer CDs for music. I mean c’mon, the sound is far better than digital listening. I also still prefer newspapers and magazines in print rather than digital formats. I absolutely much prefer an actual book to an audio or reader version.
But I’m no luddite. Case in point, I listen to podcasts. Fact check: I listen to A LOT of podcasts.
I still haven’t listened to ”Serial,” the podcast that seemed to put podcasting on the map. But I do listen to other popular podcasts such as NYT’s ”The Daily,” ”In the Dark,” Slate’s ”The Political Gabfest” and the Ringer Network’s ”Bill Simmons Podcast” among many others that focus on politics and urbanism. If you’re already a podcast listener and you’re looking for something new, here’s a few lists of ”best podcasts of 2018:”
Advertisers and publishers are somewhat like me in that so far they’re still late adopters of podcasting. Pods have been around for at least fifteen years and season one of the first podcasting hit, ”Serial,” originally aired in 2014. Yet spending on podcasts is still under $400 million annually in the U.S. (in a $200 billion ad spend market.) So ad spending on podcasts is still relatively small but emerging.
On the publisher side of things, despite the success of ”The Daily” from the New York Times, podcasts from media properties, especially print media are still somewhat few and far between. Quick…name another one! Mother Jones, is one example, that does a great podcast for those inclined to listen about politics with a liberal lean. Also, shout out to my local daily paper that does a daily podcast on local news – The Morning Record.
Generally speaking podcasting is exploding but if one works in publishing or advertising there’s a surprisingly limited number of podcasts worth your time. Here’s an unofficial list (from this unofficial podcast reviewer) of the better podcasts that focus on topics in content and advertising:
There are many more podcasts that focus on more specific content and advertising topics – social media, site traffic, content marketing, affiliate marketing etc. etc. We’ll focus on a few of these in a future post.
In the meantime, consider giving these ad industry podcasts a try. Better late than never!
Contributor: Jim Jinks
Let’s not get carried away, Facebook is still the world’s second most visited internet site (after YouTube.) But no one can deny that the past two years have been bumpy for the leading social media company. Privacy scandals, post-2016 election revelations of Facebook’s failure to more forcefully counter the sharing of ”false news,” and an unpopular change to Facebook’s algorithms have all contributed to user defections and declining site visits.
Indeed even if some of the decline in traffic to Facebook is actually due to their users spending more time on other apps, Facebook’s Instagram and Messenger for example, Facebook’s much publicized announcement yesterday to invest in local journalism is as much about the priorities of Facebook’s core businesses, as it is an attempt to make amends for recent missteps.
First, what exactly are we talking about here? Facebook is granting over $300 million to a select group of journalism nonprofit partners including the Pulitzer Center, the American Journalism Project, the Local Media Association and several others. The grants are to fund the hiring of journalists to focus on local news and content as well as the development of technology for better ”storytelling and newsgathering.” Here’s a roundup of reporting on the story:
Second, why invest in local news and content? Because it is the backbone of social media sites, especially Facebook. Nearly half of Facebook users get news on the site and about half of those users share or comment on the news. In short, news is vital to Facebook’s audience engagement and community building.
Third, why are news audiences important? Aside from the fact that publications need subscribers and readers, news consumers tend to be better educated and have average to above-average household incomes. Advertisers value print publications and digital news platforms because they are ”trusted environments” for their brands. But social media users have said they tend to not have as much trust in the news they find on Facebook, Twitter and other social media sites. Without trusted content, Facebook smartly knows they’ll have a harder time attracting advertisers and developing new revenue streams. Given that news consumers are most likely to trust strong local journalism, Facebook’s investments in local news production is a straightforward play for increasing trust, increasing engagement and increasing revenues.
Contributor: Jim Jinks
For ecommerce and direct-to-consumer advertisers and marketing managers, we know there’s no shortage of metrics or Key Performance Indicators (KPIs) to ponder and occupy our time.
Close or Conversion Rate
Cost Per Click (CPC)
Click Thru Rate (CTR)
Cost Per Acquisition (CPA)
Cost Per Thousand (CPM)
Ad Cost/Conversion (ACoS)
Lifetime Value (LTV)
Pay Per Click (PPC)
The majority of these metrics or KPIs are online or ecommerce focused, of course. As we all know, marketing dollars have increasingly gravitated toward digital media in large part due to its measurability. But at Mediabids we specialize in lead generation via print publications and platforms. In other words, we bring ecommerce-like metrics to offline commerce.
Several of the KPIs in our industry -performance-based print advertising- are just like those in digital marketing; namely LTV, CPA and conversion rate to name a few. But our ”click” is an actual customer call and our ”conversion” refers to a customer call being long enough to be a ”qualified call” – meaning the customer is normally speaking with the advertiser’s call center for one-minute or longer. We use unique phone numbers and URLs to track response to our client’s advertising. Whereas the heart of digital media is pay per click (PPC), the core of our industry is pay per call (PPCall.)
Many may be surprised (or not) to know that Amazon has emerged as one of the largest pay per click platforms in digital advertising. Amazon.com adds campaigns and new consumers every day. In fact, Amazon merchants currently enjoy a 10% average conversion rate -the highest in PPC advertising, so more and more advertisers are moving budget from Google and Facebook to Amazon PPC.
This got us thinking. How does Mediabids’ pay per call advertising compare with the industry leading pay per click platform? How does PPC compare to PPCall?
The following Amazon stats come from a recent PPC Den Podcast [”Amazon PPC Advertising Stats”] done by the guys at Adbadger.com. Click the link to check it out. The Mediabids PPCall stats are directly from our platform.
So there you have it – PPC vs. PPCall. PPClick will generate a higher volume of activity (though less efficient) but the conversion and cost metrics are more similar with PPCall than not.
Contributor: Jim Jinks
As of this writing, it’s quite possible that Gannett has bought Tronc (a.k.a. Tribune Publishing.) As many media watchers know, Gannett has made a series of offers to Tronc this year. Based on a report from Politico Media today, the deal appears to be all but announced.
Whether you’re inside or outside the media business you may be wondering why exactly Gannett is in such a hurry to snap up Tronc, one of the country’s largest metro newspaper publishers. One thing is for sure, it’s not necessarily about publishing more print newspapers.
Newspapers and journalism have been in the midst of a great deal of industry upheaval and change for the past decade. The future of newspaper publishing isn’t about growing print circulation. Rather, the future is about digital (meaning video, really) content distribution to a valued audience of reliable news and content consumers. Metro newspaper publishers are aiming to deepen their relationships, and drive revenue, by providing their loyal news consumers with more content overall and more mobile-friendly content, to be precise.
Tronc owns the Chicago Tribune, the LA Times, the San Diego Union Tribune, the Orlando Sentinel, the South Florida Sun Sentinel and several other large metro papers. In other words Tronc has audiences in several top ten media markets. According to ComScore, Tronc’s online audience exceeds that of the Washington Post and nearly matches Disney. As you might expect, these are among the largest audiences on the web.
Gannett is already the largest newspaper publisher in the county. The purchase of Tronc, with it’s large online audiences, content distribution network and investments in video production, position Gannett to be a major player in the future of content, information and entertainment. A future that is, more or less, already here.
Post by Jim Jinks
By all accounts, this has been the strangest Presidential election season ever; the competent but distrusted former First Lady (not to mention U.S. Senator and Secretary of State) versus the blunt, narcissistic, racist and misogynist TV personality/real estate developer with outlandish ideas and a serious lack of policy knowledge. Oh, by the way, they happen to be the two most unpopular candidates ever to run for President – by a wide margin! What are the odds?
Given that there’s a lot of marketing that goes into politics and campaigning, it has always been a little odd to me that political campaigning is somewhat walled off from the rest of the advertising/marketing industry. Aside from the relatively famous Tuesday Team – including Hal Riney, Phil Dusenberry, Jerry Della Famina and others- I can’t say I recall big name ad agency people crossing over to work on Presidential elections. The Tuesday Team, by the way, is heralded primarily for doing Reagan’s ”It’s Morning in America,” one of the most famous Presidential campaign spots ever -see it here.
Fast forwarding a bit to 2016, here are recent spots from Team Hillary and Team Trump:
The message is basically together we’ll go far. If we are divided we are less successful and less safe. The images are mostly of the faces of voters that form Hillary’s coalition – minorities and women.
The message from Trump is that he will bring back manufacturing jobs. The return of these jobs – particularly in the steel industry- will ”make America great again.” Like Hillary, the imagery is of the base -white, working class men.
The irony is that both of these spots are speaking to the fears and aspirations of the working and middle-class. In other words, this election is basically between two similar but sort of different brands -Coke versus Pepsi or Home Depot versus Lowes or Costco versus Sams Club. As many as 20% of voters are still undecided in this election. This high percentage, after over a year of campaigning, speaks to how, through the lens of the voter, these two candidates are not all that different. In short, the working and middle-class are not entirely convinced which horse may ultimately pull them across the finish line. Trump is a master showman and promoter. His skills may well win him the Presidency.
Given Trump’s lack of experience in politics and lack of policy knowledge, and that his target audience is not all that different (at least in terms of class) from Hillary’s, Trump’s success points to a few solid sales and marketing lessons to be learned:
What do you think about these lessons? If you have others, please share.
Post by Jim Jinks
I have been one of those people, at times, that has been indifferent to the emergence of the digital age. I mean, I still read actual books…sometimes I even buy hardcover versions! I know. I know. What a Luddite, right?
But let’s be honest, unless you’re a big gamer, the internet has been -until the past few years- awash in advertising and A LOT of one-dimensional content that can be take it or leave it (there are many exceptions, of course.) In fact, among the most heavily visited sites on the old WWW have been newspaper sites -which is great, don’t get me wrong. But newspaper sites are hardly what all the fuss and promise of the internet has been about, until recently. As many of you likely already know, the latest generation of the internet (are we at 3.0 yet?) is about text, messaging and social media apps and accessing video and audio content. It’s the audio content (a.k.a. podcasts) that we’ll talk a bit more about here today.
Starting in 2015, especially with the popularity of Serial (from the makers of This American Life on NPR), podcasts have really begun to emerge. National Public Radio, the New York Times, Slate, ESPN and several other media outlets have really started to focus on podcast content, not to mention a myriad of other smaller players. After all, the production of podcasts doesn’t necessarily require much of an investment beyond a microphone, a server for storing the files and the time involved. As a media salesperson or an agency staffer, why should you care about podcasts?
Podcast audiences, generally speaking, are still relatively small so selling ad space in them or looking at them as a cornerstone of a media plan is a ways off..in terms of really being a part of the marketing conversation. But as a media seller or an agency staffer, the real value of podcasts to us is more basic – inspiration and education.
At the risk of sounding a little new age, listening to podcasts (like reading books or watching films) can help you be a better you. The exploration of ideas and hearing different perspectives on things that are happening in our world, will only help you -as a media seller- to make connections with others and -as an agency staffer- to be able to think of old problems in new ways. If you haven’t started to take some time for podcasts, the time is now. At the very least, if you’re still something of a Luddite like me, starting now you can still claim to be an early-adopter (even if it’s just barely the case.)
If you’re unsure of where to get started with podcasts, here are five from the worlds of journalism, business, culture, politics and entertainment to consider:
Post by Jim Jinks
I’m of the Gen-X generation. If you don’t really know what that means, don’t worry about it. Despite the fact that MTV, Ferris Bueller and the fall of the Berlin Wall happened on our watch, marketers are almost entirely consumed by the habits of the pre- and post Gen-X generations. You may know them by their more traditional labels – Baby Boomers and Millennials. In fact, based on how much time those of us in marketing and media spend thinking and talking about boomers and millennials, the Gen-X generation is a apparently a mere footnote of demography. Yes, I’m a little annoyed about this, but I digress.
In print media organizations, especially, there’s a great deal of concern about how the media consumption habits of boomers and millennials differ. People with an axe to grind (digital, TV and radio media sellers, for example) are fond of saying that print’s audience is dying off….as if only older Americans read print. This is, of course, not the story.
The media consumption habits of millennials and boomers do differ, in some ways. But in terms of ”old” media, the differences are not all that significant. In other words, there’s no Berlin Wall separating the two largest generations of the past hundred years (just us Gen-Xers.)
Based on a recent study by Jacobs Media Strategies, these are the percentages of use (at least once per week) for each demographic:
Boomers – Radio (89%), Newspapers (86%) and TV (81%)
Millennials – Radio (80%), Newspapers (71%) and TV (72%)
Also, the Jacobs study reports that tablet, text and Smartphone usage are not all that different between these two groups.
Of course, the spread (15%) between boomers and millennials, for newspaper usage, is widest but it’s not that much different than radio and TV. My point is that the media habits of younger Americans and older Americans, on a macro level, are not that different and it’s untrue that newspaper readers are simply dying off.
But if you’re determined to claim that millennials are so different than the generations that have come before them, I will offer that in terms of podcasts, streaming video, streaming audio and social networks, millennials do use these media by a wide margin over boomers. However, it’s probably just a matter of time before boomers adopt more millennial-like media habits, with regard to these newer technologies. The rapid adoption of Smartphones and tablets among boomers, shows that sometimes old dogs can learn new tricks.
Post by Jim Jinks
Have you been watching the Olympics? Following along with the games can be a great distraction from less inspiring and hopeful news stories this summer.
Despite declined ratings, NBC has sold over $1.2B in ad time. And though we’re now seeing viewers experiencing the Olympics in ever-changing ways (live streaming, in-app viewing, online recaps, etc.), advertisers are still adjusting to this new media landscape.
Yesterday, AdWeek examined the popularity of Under Armour’s Michael Phelps ad and what makes it one of the most shared Olympics spots ever. (See original article here)
One key takeaways is that “inspiration” is a critical emotional response that encourages social sharing among millennial men (ages 18-34). Most sharing, unsurprisingly, comes from Facebook and Twitter.
Authenticity is another key brand attribute that elicits shares: “Especially with younger viewers, over three-quarters will lose trust in a brand if an ad feels fake. Under Armour’s recent campaigns are all consistently authentic. They’re doing a really nice job of drawing this out and creating new content that all work really well together in their content stack, in this authentic way of portraying athletes and their origin stories, showing the things that you don’t always see” says Devra Prywes, VP, marketing and insight at Unruly.